Going Digital with your Food Brand. The Why & How

Going Digital with your Food Brand. The Why & How

In Nigeria, food is more than just nourishment; it's a part of our culture, our stories, and our daily lives.

From the sizzling suya on the streets of Lagos to the comforting jollof rice at family gatherings, food brings us together.

But in today's digital age, it's not just about what's on the plate; it's about how you bring it to people's attention.

The world is changing, and so is the way we enjoy our food. In this article, we'll guide you on how to create a thriving food brand using digital tools and smart strategies.

But first, let's understand why digital technology is essential in today's food business landscape.

Market Research

Before you dive headfirst into the food business — you need to understand the dynamics of it first. In our case, that means researching the food market in Nigeria.

Imagine you're on a treasure hunt. You're not just searching for gold; you're looking for the hidden gems in the food industry. What do people crave? What's missing on their plates? This is where market research comes in.

Understanding your customers is your secret recipe to success.

🔹What makes their taste buds dance with joy?

🔹What trends are they following?

🔹Do they prefer crispy or creamy?

🔹Crunchy or spicy?

🔹Knowing this will make your food brand a favourite.

Once you've got some ideas, it's time to choose your special dish, your niche.

Do you want to be known for mouthwatering Nigerian street food or maybe exquisite desserts?

Get to know the Nigerian market too, particularly in the region where you're based.

What do people here enjoy eating? What's trending? Are there any special occasions or holidays when certain dishes are a big hit?

Check out your competition, too. Who else is cooking similar dishes, and how are they doing it? This will help you find your unique flavour and position in the market.

Now, you've got the ingredients for your market strategy. Let's move on to using digital tech to build your brand.

Leveraging Digital Technology for Brand Establishment

Now that you've got the lay of the land, it's time to build your food brand's digital home.

Think of your brand as a character in a story. What makes it unique? What's its personality? That's your brand identity.

Whether it's the secret spice blend in your recipes or a heartwarming backstory, let your customers know what sets you apart.

Digital Marketing Strategies

Now that your brand is ready to shine, it's time to tell the world about it. Digital marketing is more or less spreading the aroma of your delicious dishes far and wide.

Utilizing WhatsApp for Customer Management and Service

WhatsApp isn't just for chatting with friends; it's a powerful tool for managing your customers. Create WhatsApp groups for friendly interactions.

Share personalized recommendations and promotions, just like a chef suggesting specials of the day.

Be there for your customers with quick and efficient support, just a chat away.

Social Media Marketing

Think of social media as your digital dining room. Pick platforms like Instagram, TikTok and Facebook where your customers hang out.

Create content calendars and stick to them. Share mouthwatering photos of your food, and run targeted ads to attract more food lovers.

Email Marketing

Building an email list can never be overemphasized.

You don't want to build on a rented property (Facebook, Instagram, TikTok etc) for the rest of your business lifespan.

You need to build a list of your loyal customers where you can easily invite them to a VIP table for dinner.

In other words, you need to have a medium where you can send them things like newsletters with updates and special offers.

Now that your digital marketing strategies are simmering, let's move on to creating irresistible content.

Content Creation and Marketing

Think of content as the recipe cards you share with your customers, helping them recreate your magic at home.


Don't think of blogging as something you need to have a writing degree before you can do it. You can share cooking tips, recipes, and even behind-the-scenes stories. With these, you can write informative and engaging blog posts about Nigerian cuisine.

Promote your blog content on social media and through email to make sure your audience doesn't miss out.


If you are not the type with the pen, you can decide to go visual — camera, I mean.

Video content is the spice of your brand.

Create cooking tutorials, show off your signature dishes, create cooking tutorials, recipe demonstrations, or mouthwatering food reviews.

Upload these videos on YouTube and share them on social media.

Collaborate with food influencers to spice things up. Videos add flavour to your brand's story. It's like having guest chefs in your kitchen.

With these tasty content strategies, you'll keep your audience engaged and coming back for more. Now, let's move on to making it easy for them to enjoy your food.

Online Ordering and Delivery

Picture this as setting the table for your customers, making it easy for them to savour your delicious dishes.

Implementing an Easy-to-Use Online Ordering System

Creating a website for your brand is like setting up a cosy café where people can drop by anytime, from anywhere. No need for bricks and mortar! There are software companies that offer ready-made websites, so you don't need to be a tech guru.

Create a user-friendly online ordering system on your website. Think of it as a menu that customers can browse and order from with ease. Make sure it's as simple as picking their favourite dish from your menu.

Offering Multiple Payment Options, Including Digital Wallets

Just like having different payment methods in your restaurant, offer various payment options online. Include digital wallets for convenience.

Ensuring Efficient and Reliable Delivery Services

Your delivery service is the final presentation of your dish. Make sure it's prompt and reliable.

Partner with delivery companies or have your own delivery team to ensure that your food arrives hot and fresh, just like in your restaurant.

With these online ordering and delivery strategies, you'll make it easy for your customers to enjoy your food from the comfort of their homes.

Next, let's explore ways to keep them coming back for more.

Customer Loyalty Programs

Building customer loyalty is not supposed to be hard. It's not rocket science. Think of it as creating a community of food enthusiasts who can't get enough of your dishes.

Launching Loyalty Programs Through Digital Platforms

Think of loyalty programs as your way of saying "thank you" to your regular customers.

Launch these programs online to make it easy for your customers to join.

Reward repeat customers with discounts and exclusive offers, like giving them a special dessert on their birthday.


As we wrap up our journey, remember that launching a thriving food brand in Nigeria isn't just about food; it's about embracing the digital age and connecting with your hungry audience.

Remember, in today's world, digital technology is your secret ingredient. Use it wisely, and your food brand will not only survive but thrive in the hearts and palates of Nigerian food lovers.

So, roll up your sleeves, get cooking, and let your brand sizzle in the digital world.

Don't just read and pass it up for another “one of those articles.”

The strategies discussed in the article will work only when making efforts to implement them.

Share with other food entrepreneurs so they can learn too.